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ISO 20000 IT Service Management System

ISO 20000:2011 is a IT service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an IT service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

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Why do I need it?

ISO 20000 standard provides a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the IT Service Management.

An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO 20000-1:2011.

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Why do I need Veave Technologies in particular?

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Because we keep the entire process hassle-free, ISO 20000 Certification can take just 7 - 30 days to complete based on your company's size. In fact, our 'Keep it simple' approach means we can:

  • Reduce the time taken to acquire ISO 20000 Certification
  • Cut the cost of Certification
  • We provide you access to web based On line Process Repository Software to manage your complete process documentation
  • 24/7 access to our back end support team who can manage your process documentation remotely
  • Reduce management time required
  • Reduce the cost of maintaining Certification

Benefits of ISO 20000 Certification

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