ISO 20000:2011 is a IT service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an IT service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO 20000 standard provides a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the IT Service Management.
An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO 20000-1:2011.
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