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ISO 10004 Quality Management -- Customer satisfaction -- Guidelines for monitoring and measuring

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

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Why do I need it?

ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.Obtain information on new expectation, resolving complaints to the satisfaction of the complainant and the organization.

Identify trends and therewith eliminate causes of complaints, encourage personnel to improve their skills in working with customers, basis for continual review and analysis of the complaints-handling process

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Why do I need Veave Technologies in particular?

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Because we keep the entire process hassle-free, ISO 10004 Certification can take just 7 - 30 days to complete based on your company's size. In fact, our 'Keep it simple' approach means we can:

  • Reduce the time taken to acquire ISO 10004 Certification
  • Cut the cost of Certification
  • We provide you access to web based On line Process Repository Software to manage your complete process documentation
  • 24/7 access to our back end support team who can manage your process documentation remotely
  • Reduce management time required
  • Reduce the cost of maintaining Certification

Benefits of ISO 10004 Certification

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